Ocean Cruises Receptionist f/m

Ocean Cruises Receptionist f/m

EU passport: No
Type of Cruise: Ocean Cruise
Salary (Net): €1570 - €1970

Receptionist f/m

Key areas of responsibility:

    • To greet Guests in a professional manner.
    • To deal with Guest complaints and comments in an efficient and timely manner.
    • To provide Guests with information of shipboard services, including information on ports.
    • As each passenger checks in, ensure that:
      • They are in possession of the proper documents for boarding.
      • They are berthed in the proper cabin and correct key cards are distributed.
      • Credit card registering and administration.
    • To keep an accurate record and to follow up on lost and found items.
    • AVO issuance and follow up.
    • Keep inventory of office supplies.
    • Conduct wake-up calls for Guests.
    • To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner.
    • To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments.
    • To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts.
    • To assist Guests with Disembarkation information and inquiries.
    • To handle check-in for embarking Guests and also assist Guests who may disembark in way ports.
    • To assist the Chief Purser with Customs and Immigration paperwork when necessary.
    • Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards.
    • To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner.
    • To adhere to all Company Policies and Procedures, Manuals and Directives.
    • Applying of charges to guest and crew shipboard accounts.
    • To do additional duties in other departments (provision, luggage etc,.) as necessary.

Requirements: 

  • Hotel or Tourism School beneficial.
  • Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required.
  • Previous experience in cash handling/accounting beneficial.
  • Must be fluent in written and spoken English.
  • Advanced German skills required, any additional language would be a plus.
  • Excellent interpersonal and public communication skills.
  • Must have very good administrative skills (proficient in Outlook, Word and Excel).
  • Very good organizational skills are necessary along with the ability to multi-task.
  • Must possess ability to interact with all levels of people.
  • Must be able to remain calm under pressure.
  • Must be service minded with an outgoing, charming and friendly personality.

Certifications:

  • STCW Certificates: Basic Safety, Crowd Management, Security Awareness
  • Seaman´s book
  • Medical certificate issued by an approved seafarer´s doctor

Your position: Reports to Chief Purser.

Net Salary:  Between 1570 to 1970 Euro (The tips are included and always depending on the amount of guests onboard) ( Tips included )

If you have not found a suitable position in our range of offers, we are pleased to receive your CV in ENGLISH by email to [email protected]

Apply for this position

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